SUPPORT

TECHNICAL INQUIRIES

The content on our site is accessible on most popular devices. Our content works across Apple, Android, and laptop/desktop devices. Our sites are mobile friendly, meaning you'll have access, even when you're on the go.
Our content is designed to work with the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
If you are not able to open the title you want, we recommend you contact our customer support team so that we can help you resolve this. In order for us to do so, we will need to know the type of device, its operating system, and the title of the content you were trying to access.
If you would like any technical support, please use the contact form. This will go to our support team who will investigate the issue.
Prior to accessing your eBook for the first time, you will need to install Adobe Digital Editions. Get the latest version here.
Our content is mobile friendly and compatible with all of the leading devices. Regardless of whether you are wanting to listen to music or audiobooks, or read books, you can enjoy our content with any Android device, iOS device or computer.
For technical problems affecting your ability or access content on our site, please speak to a member of the customer support team at 1-855-393-6149. They will need to know the type of device being used, content being accessed and the error you are experiencing.

BILLING AND MEMBERSHIP

Upon cancellation you will receive a confirmation email acknowledging this request. If this email is not received, please contact us as soon as possible at 1-855-393-6149.
You can email support@storiend.com or call toll free 1-855-393-6149 if you would like to raise any questions, queries or concerns with a member of staff.
If you have cancelled your account, and received an email confirming this, but still been charged, please contact our customer service team so that we can investigate this for you.
You can cancel at any time. Just complete the form by Clicking Here or speak to a member of staff 1-855-393-6149.
Should you experience technical issues, been the victim of fraudulent activity, or been overcharged, you qualify for a refund. If you did not get the experience you hoped for, please speak to a member of staff to discuss reimbursement. For detailed information on our refund policy, refer to our Terms of Service.

We make every effort to process refunds within 24 hours of receiving a request. A confirmation email will be sent to the address on file. Please allow 3 to 7 working days for it to appear on your bank statement. Call us toll-free 1-855-393-6149 for more information.
We update the libraries every 24 hours so you'll always have access to the newst selection of titles.
The library is updated each day so the title you're after may be there tomorrow. If you have a request, send it in.